Your 24/7 Service Repair Team

If we sell it. We service it.

Taylor Freezer of New England is ready, willing and more than able to provide the highest level of customer service to your business.


Service at Taylor New England

To experience quality service call us at 781-551-4450 or 800-245-4002 or email us at

  • We offer repair service seven days a week.
  • Our Taylor service technicians are advantageously located within our territory – MA, ME, NH, RI and VT.
  • We service everything we sell.
  • We offer complete delivery, installation, start-up and training (included with the purchase of every Taylor machine).
  • All our Taylor service technicians are Taylor factory trained and certified.
  • On-going training at the Taylor factory is conducted throughout the year to keep skills up to date.
  • Management reviews each technician’s performance regularly.
  • Our Taylor technicians are dedicated professionals, on-call to assist over the phone or after hours when necessary.
  • We also provide free telephone trouble shooting for your Taylor freezers, Flavor Burst systems and Broaster equipment.

Preventative Maintenance

We also offer Preventative Maintenance Programs & Service Contracts

The preventative maintenance schedule on soft serve and shake freezers requires all rubber seals and necessary bearings to be replaced every three months. These components come in a convenient tune-up kit that can be purchased through the parts department.

By replacing these wear items you will establish the “Preventative Maintenance Program”. This simply means, by replacing the items subjected to normal daily wear on a scheduled basis you can prevent costly maintenance charges and the cost of more expensive spare parts charges on your freezer. For example, damaged rubber seals can cause damage to the beater motor, compressor, and any other expensive electrical components. The cost of the damaged component combined with the service charge for component installation is what can multiply the expected yearly maintenance cost. The problem is then compounded by a poor yield due to product loss, freezer down time, and loss of sales.
The required replacement of the freezing cylinder scraper blades is included in the “Preventative Maintenance Program”. The suggested replacement schedule for metal scrapers blades is every six months (four months for plastic blades), Using scraper blades beyond their expected life will cause excessive running time of the freezer. The adverse affect caused by increasing the running time is often recognized by poor product quality, low yield, decreased capacity, and increased utility cost.

Sign up below for our Preventive Maintenance Parts Program!

Red Cape Service

Red Cape Service is a level of dedication and a promise to our customers to deliver exceptional service. We are committed to provide important market trends that drive customer traffic, deliver reliable and efficient equipment and valuable local service support throughout the life of the product to assure you remain profitable.

A Message From Our Service Manager

Servicing Taylor soft serve ice cream machines, frozen yogurt machines, flavor burst syrup dispensing systems and ice cream batch freezers are just the tip of the cone.

Taylor Freezer of New England has been family owned and operated for over 40 years. Our employees are committed to excellence. With a team of technicians striving to deliver top quality service beyond the customer’s expectations, we are here for you. Our high employee retention rate allows us to form a family type bond with all our clients. Whether you are a corporate franchise or a local mom and pop vendor, you’ll find a familiar Taylor representative responding to your individual Taylor service needs.

Guy Hill, Service Manager

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  • Mr. Peeper’s Ice Cream
    Taylor provides a wide variety of equipment options. The Taylor model 8756 also is used for making our specialty ice cream cakes in addition to our signature cones and ice cream sandwiches. We’ve only had the Flavor Burst system in the store for 2 ½ months but the response has been great.
    Mr. Peeper’s Ice Cream
    Swansea, MA
  •  Ron’s Gourmet Ice Cream
    For the last 30 years in making gourmet and soft serve ice cream Taylor Freezer of New England has supplied all our equipment. Their expertise and training has been instrumental in our success. From the owners, salesmen, to the repair people they have become part of our extended family.
    Ron’s Gourmet Ice Cream
    Hyde Park, MA
  • Cherry Farm Creamery
    As the 2010 ice cream season comes to an end, I wanted to take this opportunity to let you know how much of a pleasure it is to deal with you and your team at Taylor Freezer of New England. We have used Taylor Freezer products since we first opened in 1976.
    Cherry Farm Creamery
    Danvers, MA
  • Bedford Farms Ice Cream
    Taylor of New England, just a great company to do business with. Bedford Farms Ice Cream has been a client of Taylor NE for 25 years. Over the years, we have purchased and used three 8756’s, a single head soft serve machine exclusively for our Flavor Burst set up.
    Bedford Farms Ice Cream
    Bedford, MA
  •  West End Creamery & Family Farm
    The reliable equipment, knowledgable sales team and quick service, Taylor Freezer of New England has provided over the year has been and an important component in the success of West End Creamery & Family Farm. The recommendations Bob Gallagher (sales) gave us 15 years ago when our ice cream shop was just a thought.
    West End Creamery & Family Farm
    Whitinsville, MA
  • Truly Yogurt
    I bought Truly Yogurt in 1992. The sales have grown over the years and now Truly Yogurt has a cult following from Wellesley and the surrounding towns. The store space is small so to utilize the space most effectively there is room for only two big machines. That is why I bought the Flavor Burst machine.
    Truly Yogurt
    Wellesey, MA
  • Menemsha Galley
    Near the end of 1988 we negotiated to purchase a 50 year old seasonal ice cream and food business on Martha’s Vineyard which had a Taylor heat treatment machine and a small competitor’s machine. We quickly learned the advantages of doing business with Taylor Freezer of New England.
    Menemsha Galley
    Martha's Vineyard, MA
  •  Bubbling Brook
    We purchased an established ice cream business in 2003. The next year upgraded one of our three Taylor machines, then upgraded our Flavorburst and a few years ago, added the Razzle, aka a Brook Blast! Customers have bragged about our soft serve. Many customers are even addicted!
    Bubbling Brook
    Westwood, MA
  • Ice Cream Sandwich
    We are just concluding our 22nd season in business. Back in 1982 we started as a purely homemade ice cream store on Cape Cod. However, ten years ago we noticed the increased popularity of soft serve ice cream and so in order to maintain our competitive edge we contacted Taylor Freezer of New England
    Ice Cream Sandwich
    Sandwich, MA
  • Frosty Freeze
    Our new Taylor Model 8756 soft serve machine and Flavor Burst unit have many pros; the product is very consistent, with a better texture than our Coldelite. The Flavor Burst has definitely improved soft serve sales and the point of sale merchandise is really great too. Since adding the Flavor Burst, we find we’re selling more.
    Frosty Freeze
    Middletown, RI
  •  Sugarloaf Frostie
    We have used a Taylor Ice Cream machine since we opened in 1968. The quality of the product it produces is unbelievable. Customers claim best in the valley. Sales department is always knowledgeable with the products they represent and is very helpful with the purchase to make everyone happy.
    Sugarloaf Frostie
    Sunderland, MA
  • JP Licks
    It has been a personal and professional pleasure doing business with the Herbert family for the past 30 years. They have provided us with the best freezers and most competent service imaginable. When the occasional and inevitable problem has arisen they’ve proven themselves to be a more than a fair and responsible partner.
    JP Licks
    Jamaica Plain, MA
  • Four Seas Ice Cream
    Since 1934, Four Seas has provided Cape Cod with the finest ice cream available, mixing a passion for local ingredients with a dedication to the best-quality creations. For the last 55 years the Warren family has run Four Seas the same way, with an eye for quality, exceptional service and products that keep customers coming back.
    Four Seas Ice Cream
    Centerville, MA
  • Country Delight
    Thank you for another quality built Taylor soft serve machine! This is the second big machine I have bought new. I really appreciate the support from Taylor Freezer of New England. The people in your company make you who you are.
    Country Delight
    Avon, ME

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