Your 24/7 Service Repair Team
If we sell it. We service it.
Taylor Freezer of New England is ready, willing and more than able to provide the highest level of customer service to your business.
- We offer repair service seven days a week.
- Our Taylor service technicians are advantageously located within our territory – MA, ME, NH, RI and VT.
- We service everything we sell.
- We offer complete delivery, installation, start-up and training (included with the purchase of every Taylor machine).
- All our Taylor service technicians are Taylor factory trained and certified.
- On-going training at the Taylor factory is conducted throughout the year to keep skills up to date.
- Management reviews each technician’s performance regularly.
- Our Taylor technicians are dedicated professionals, on-call to assist over the phone or after hours when necessary.
- We also provide free telephone trouble shooting for your Taylor freezers, Flavor Burst systems and Broaster equipment.
We also offer Preventative Maintenance Programs & Service Contracts
The preventative maintenance schedule on soft serve and shake freezers requires all rubber seals and necessary bearings to be replaced every three months. These components come in a convenient tune-up kit that can be purchased through the parts department.
Sign up below for our Preventive Maintenance Parts Program!
Red Cape Service
Red Cape Service is a level of dedication and a promise to our customers to deliver exceptional service. We are committed to provide important market trends that drive customer traffic, deliver reliable and efficient equipment and valuable local service support throughout the life of the product to assure you remain profitable.
Taylor provides a wide variety of equipment options. The Taylor model 8756 also is used for making our specialty ice cream cakes in addition to our signature cones and ice cream sandwiches. We’ve only had the Flavor Burst system in the store for 2 ½ months but the response has been great.
For the last 30 years in making gourmet and soft serve ice cream Taylor Freezer of New England has supplied all our equipment. Their expertise and training has been instrumental in our success. From the owners, salesmen, to the repair people they have become part of our extended family.
As the 2010 ice cream season comes to an end, I wanted to take this opportunity to let you know how much of a pleasure it is to deal with you and your team at Taylor Freezer of New England. We have used Taylor Freezer products since we first opened in 1976.
Taylor of New England, just a great company to do business with. Bedford Farms Ice Cream has been a client of Taylor NE for 25 years. Over the years, we have purchased and used three 8756’s, a single head soft serve machine exclusively for our Flavor Burst set up.
The reliable equipment, knowledgable sales team and quick service, Taylor Freezer of New England has provided over the year has been and an important component in the success of West End Creamery & Family Farm. The recommendations Bob Gallagher (sales) gave us 15 years ago when our ice cream shop was just a thought.
I bought Truly Yogurt in 1992. The sales have grown over the years and now Truly Yogurt has a cult following from Wellesley and the surrounding towns. The store space is small so to utilize the space most effectively there is room for only two big machines. That is why I bought the Flavor Burst machine.
Near the end of 1988 we negotiated to purchase a 50 year old seasonal ice cream and food business on Martha’s Vineyard which had a Taylor heat treatment machine and a small competitor’s machine. We quickly learned the advantages of doing business with Taylor Freezer of New England.
We purchased an established ice cream business in 2003. The next year upgraded one of our three Taylor machines, then upgraded our Flavorburst and a few years ago, added the Razzle, aka a Brook Blast! Customers have bragged about our soft serve. Many customers are even addicted!
We are just concluding our 22nd season in business. Back in 1982 we started as a purely homemade ice cream store on Cape Cod. However, ten years ago we noticed the increased popularity of soft serve ice cream and so in order to maintain our competitive edge we contacted Taylor Freezer of New England
Our new Taylor Model 8756 soft serve machine and Flavor Burst unit have many pros; the product is very consistent, with a better texture than our Coldelite. The Flavor Burst has definitely improved soft serve sales and the point of sale merchandise is really great too. Since adding the Flavor Burst, we find we’re selling more.
We have used a Taylor Ice Cream machine since we opened in 1968. The quality of the product it produces is unbelievable. Customers claim best in the valley. Sales department is always knowledgeable with the products they represent and is very helpful with the purchase to make everyone happy.
It has been a personal and professional pleasure doing business with the Herbert family for the past 30 years. They have provided us with the best freezers and most competent service imaginable. When the occasional and inevitable problem has arisen they’ve proven themselves to be a more than a fair and responsible partner.
Since 1934, Four Seas has provided Cape Cod with the finest ice cream available, mixing a passion for local ingredients with a dedication to the best-quality creations. For the last 55 years the Warren family has run Four Seas the same way, with an eye for quality, exceptional service and products that keep customers coming back.
Thank you for another quality built Taylor soft serve machine! This is the second big machine I have bought new. I really appreciate the support from Taylor Freezer of New England. The people in your company make you who you are.